Mandatory legislation enforces Responsible Service of Gambling (RSG) training for all employees working in licensed gaming venues in Queensland. RSG online training qualifies the student to meet this requirement and, more importantly, trains the student to spot and combat the signs of problem gambling.
What are some of the signs that gambling has turned from a source of entertainment to an addiction? There are several clues. Gambling to win back losses is a common tactic of the addict. Although irrational, the problem gambler truly believes that one big win is all that is needed to wipe out their gambling debts and get their life back on track. Another sign to watch for is the person that gets irritable if they are unable to gamble. When family, social, or other healthy obligations make the gambler fume at his or her time away from the gaming venue, trouble is on the horizon. When household goods and assets are pawned or sold to get money for gambling or money for bills because the paycheck went to the gaming house, it is time to get help. Winnings (and losses) that are hidden indicate a serious problem as does stealing or borrowing money to gamble. RSG online training teaches the student to be on the lookout for signs and to refer to the customer liaison officer (CLO).
RSG online and RSG classroom training is mandated because problem gambling affects more than just the individual. Problem gambling has a large and very negative impact on the addicts family, friends and workplace. Family members may be forced to hide money and valuables from the addict or may find themselves going without proper care (food, shelter, etc) when all the money is gambled senselessly away. Friends may tire of being asked for loans with lofty promises of a quick payback only to see their money tossed onto the Roulette table or trickled away into a slot machine. Co-workers never appreciate the employee that cannot concentrate and watches the clock, counting the minutes until they can escape to the gaming house. Meanwhile their share of the workload goes undone and disgruntled co-workers must pick up the slack. This type of behavior erodes families, splits friendships and breeds discontent in the workplace.
The RSG online course shows that there are six categories of problem gamblers but only three may high risk the social gambler, the serious social gambler and the professional gambler.
RSG training can help to break the cycle of addiction and loosen the hold the gaming tables and slots have over the individual.
RSG online is more than a piece of paper you need to get a job it enables you to get a Queensland Gaming Employee License. This training plays an important part in healing communities affected by problem gambling. It gives students the tools to make a difference in the life of the gambler.